General terms and conditions

Bicycle tours & reservation of rental bikes

Conclusion of contract

Booking requests can be made by telephone, e-mail or via our website. Please note that a binding booking only exists once we have confirmed the request.

Services

We offer you various guided bike tours through Cologne. The description of the individual tours can be found on our website or in our brochures. We are also happy to create a bike tour tailored to your personal wishes. For the tours we provide rental bikes, which are included in the price. For the use of the bicycles the conditions for the rental of bicycles apply additionally.

Payment

The remuneration is due upon conclusion of the contract.

Booking and cancellation conditions

1. public tours

Up to 24 hours before the tour starts, we will cancel your booked bike tour free of charge if you book directly via our website! Support your local business!

2. private tours up to 25 persons and school classes

With the binding booking we reserve the necessary capacity for your guided bike tour. 20% of the invoice amount is due immediately upon invoicing. The remaining amount is due at the latest 4 weeks before the start of the service.

Up to 72 hours before the start of the service, the booking can be changed or completely cancelled free of charge after consultation with Colonia Aktiv regarding the booking details (date, start time, number of guests, etc.).

Fees for cancellations & rebookings:

Up to 24 hours before start of service: 50%.
Less than 24 hours/no show: 100%.

3. private tours from 25 persons

With the binding booking we reserve the necessary capacity for your guided bike tour. 20% of the invoice amount is due immediately as a deposit (non-refundable) with the invoice. The remaining amount is due 4 weeks before the start of the tour at the latest.

Up to 72 hours before the start of the service, the booking can be changed or completely cancelled after consultation with Colonia Aktiv regarding the booking details (date, start time, number of guests etc.). The non-refundable deposit of 20% will not be refunded even in case of a complete cancellation.

If the number of participants is reduced by more than 10%, we reserve the right to recalculate the unit price per guest.

Fees for cancellations & rebookings

Up to 72 hours before the start of the service: 20% (deposit)
Up to 24 hours before start of service: 50%.
Less than 24 hours/no show: 100%.

However, it is possible for you to prove that we have incurred less or no damage in the individual case. In this case, only the actual damage caused by the cancellation is to be paid.

Security

Participation in the tours is at your own risk. We regularly check the condition of our bikes. Nevertheless, you are obliged to check the road safety and functionality of the bikes when you take them over. During the tours you are responsible for road safety and for your own fitness to participate in road traffic.

Liability

We assume no liability for damages. This does not apply to injuries to life, limb and health and to damages caused by intent, gross negligence or breach of essential contractual obligations on our part.