FAQ

We recommend that our guests make reservations as early as possible so that we can optimally tailor our tours to the wishes of our customers. In this way we can avoid overbooking or overcrowded tours and guarantee you a perfectly organized tour experience on your desired date.

Do you have special requests or questions about our tours that our FAQs do not answer? Please contact us before or after booking.

Bookings can be cancelled or rebooked. Please contact us in due time, preferably by email. We are very flexible and are happy to help you in an uncomplicated manner.

With a few exceptions (e.g., private group tours / events / larger bike rentals> 10 bikes etc.), cancellations are generally free of charge up to 24 hours before the date. Please note our cancellation policy in the terms and conditions. Please note our cancellation policy in the terms and conditions.

Various payment options are available to you for bookings via our online booking system.

We accept:
– PayPal
– Visa, Mastercard, iDeal
– Giropay, instant transfer
Unfortunately, cash payment is only possible for bookings at the box office.
For payment in advance by bank transfer, we will be happy to send you our bank details on request.

Unless agreed otherwise, all our tours start in front of our shop at Gereonswall 2-4, next to the Eigelstein gate. You can find directions here.

Our tours follow a carefully chosen route to fit the content theme of the tour. Every tour is different, depending on the guide, time of year, weather, construction sites, guest interests or similar factors. You can be assured that each of our guided bicycle sightseeing tours is designed to provide you with a wonderful and unforgettable leisure experience.

We organize our bike tours in the open air and recommend that our guests wear clothes that are appropriate for the current weather.  Unfortunately, we cannot guarantee a constant good weather, but the experience of recent years has shown that there are only very few weather conditions in Cologne that reduce the experience of our tours or make them impossible. With the optional provision of rainwear, we can also face spontaneous showers and always have the option of adapting the tour route to the weather conditions. If there is a severe weather warning from the German Weather Service, we will be happy to rebook you to another date or cancel your booking free of charge. If the weather should be too uncomfortable for you, don’t hesitate to contact us. We are going to find a solution. Please refer to our terms and conditions (link terms and conditions) for our exact cancellation rules.

The safety of our guests has the highest priority. Our high-quality bicycles are checked regularly and have both back-pedal and rim brakes. The bikes are well lit and exceed the applicable safety requirements. A bicycle helmet can be provided free of charge on request.

Our bike tours move along selected bike paths and are accompanied by experienced guides. Despite all precautions, we ask you to drive carefully and refrain from excessive alcohol consumption.

In a big city like Cologne, special attention is required in road traffic. Compliance with the traffic rules in connection with a careful cycling style should generally enable safe participation in road traffic.

Brief list of behaviour
– Always keep to the right in traffic!
– Use the lane if there is no bike path!
– Children are allowed to ride on the sidewalk up to the age of 10!
– Cycling on sidewalks and in pedestrian zones is strictly prohibited or it is marked differently
– Only cycle side by side if the traffic is not obstructed!
– Specially signposted cycle paths must be used!
– Cycle paths must be used in the prescribed direction of travel!
– Pay special attention to pedestrian traffic when walking and cycling together!
– One-way streets may be used in the opposite direction if there are corresponding signs!
– When turning, indicate the change of direction with a hand signal!
– If you ride a bike while drunk, you are liable to prosecution!
– It is forbidden to use the mobile phone while cycling!

Get to know the city in an environmentally conscious way. We firmly believe in the bicycle as an urban means of mass transport and with our presence on the streets of Cologne we make a demonstrative contribution to climate protection and to rethink urban and traffic planning. You can find more information on sustainability here.